| Job Description |
Archstone is a recognized leader in apartment operations with a portfolio concentrated in many of the most desirable neighborhoods in the nation. Our communities reside in Washington D.C., Los Angeles, San Diego, San Francisco, New York, Seattle and Boston metropolitan areas, to name a few. Backed by industry-leading customer service guarantees, Archstone strives to provide great apartments and great service to our customers.
Summary
Responsible for the suite of applications and solutions provided to property operations, with a particular focus on MRI, Archstone’s Property Management System (PMS). The scope of MRI responsibility includes support, maintenance, customizations, and vendor management. Manages third-party providers including ProfitStars, Saferent, Active Building, and Building Link. Works with other Archstone departments, for the development and delivery of Archstone’s overall technology platform for Associates and Customers.
Job Description
- Responsible for planning, cost, schedule and performance of MRI projects including customizations, upgrades, and enhancements.
- Responsible for delivering high quality support services to users as well as defining, recommending, and/or implementing improvement initiatives.
- Responsible for ensuring existing interfaces with other related systems (e.g. pricing, EDW, ILS feeds, etc.) function correctly as well as design and development of new interfaces and/or ETL components as needed.
- Performs business process analysis and re-design to support streamlined operational practices and procedures.
- Extensive vendor management and relationship responsibilities.
- Coordinates and manages activities with IT developers and system administration professionals, as well as training and operations associates matrixed into the PMS team on a project-by-project basis.
- Creates and conducts scheduled and ad hoc queries/analysis as needed, to assist management, to develop a deeper understanding of customer and associate behavior.
- Directly supervises Director of Property Management Applications and team of analysts, developers, and administrators. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Requirements
- Bachelor’s degree (B.A.) from four-year college or university; and five to seven years experience with IT Management and processes (particularly project management); or equivalent combination of education and experience.
- Master’s degree preferred.
- Experience bridging the boundary between IT and business required.
- Experience interacting with Senior Executives preferred.
- Multi-family housing or related industry experience preferred.
- Ability to quickly understand and model business and IT processes.
- Passion for owning a business and analytical process.
- Ability to build internal coalitions to drive analysis-driven change through the organization.
- Strong analytical background.
- Ability to learn new systems quickly.
- Tolerance for ambiguity.
- Ability to think out of the box and bring new ideas to the table, not merely execute tasks as directed from above.
- Demonstrates commitment to deliver outstanding customer service.
- Advanced situational judgment - ability to know what is needed to satisfy the customer.
- Takes ownership to personally resolve customer problems (or find someone who can).
- Listens well, asks clarifying questions, and checks for agreement with customers.
- Committed to following-up with customers in all instances in a timely manner.
- Strong sense of accountability - ensures that you will do what you say that you are going to do.
- Creates a personal connection with customers - smiles, warm greetings, acts friendly and respectful, listens.
- Coaches and mentors team to work together deliver outstanding customer service.
- Works with team to analyze common issues, dig for root causes, and adjust services or processes to prevent issues from occurring in the future.
- Intermediate Outlook and MS Word skills.
- Advanced Excel, Access database queries, graph and PowerPoint skills preferred.
- Experience with MRI PMS system preferred.
Why You’d Want This Job
- Great opportunities for advancement with a well-respected national company
- Excellent benefits, including comprehensive health care, 401(k) with company match and rent discounts
- Paid vacation and 11 paid holidays, including Martin Luther King Day and President’s Day
- Upscale work environment
- Culture that respects work-life balance
- Fun group of people in a real team atmosphere
To learn more about Archstone, visit our website at ArchstoneApartments.com.
Archstone is an Equal Opportunity Employer. As a condition of employment, a satisfactory hair follicle drug test and background check are required.
Make your talents known! Apply today! |
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